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Frequently asked questions

Answers to commonly asked questions about our platform

ProductGenie is for ecommerce businesses and online store owners of all sizes looking to add an affordable and easy-to-integrate AI shopping assistant chatbot to their online store. It enhances customer service, improves product discovery, and provides advanced customer insights by delivering instant answers directly on your product pages.
ProductGenie adds an AI shopping assistant to your product pages (similar to Amazon's Rufus chatbot). It learns your product descriptions and reviews to instantly answer customer questions, helping them make confident purchase decisions and boosting your sales.
Setup is quick and easy. You can use our WordPress plugin for seamless integration, or manually add a small code snippet to your website. Check out our setup documentation for detailed instructions.
We prioritize your privacy. ProductGenie only collects publicly available information from your website, such as product page titles, descriptions, and reviews, to train the AI. We never share this data with third parties.
You can track all customer questions and interactions through our analytics dashboard. Log in to the ProductGenie web app to get started.
Currently, the AI learns automatically from your product data and customer reviews. Advanced customization options, allowing you to fine-tune responses and knowledge, are planned for a future release. Stay tuned for updates!
ProductGenie learns from your product descriptions and reviews to answer questions accurately. While it uses this existing information (including reviews), it's designed to be as helpful and positive as possible when interacting with customers and representing your products and brand.